Corporate website
Terms of Use
Effective date: August 9, 2026 · Last updated: August 10, 2026
These Terms of Use govern your use of the Dewacon public website, its public content, the contact and service request forms, public search, the Service Guide, and the Dewacon client project portal.
These Terms are not a project contract. They do not set the scope, price, timeline, deliverables, ownership, or support terms for any engagement, and they do not replace a proposal, statement of work, master service agreement, data processing agreement, invoice terms, or refund and cancellation policy.
Sections covering limitation of liability, indemnification, and governing law and dispute resolution are still subject to legal counsel review and have not yet been finalized. They deliberately do not set a monetary cap, a governing jurisdiction, a venue, or an arbitration process.
Who we are
- Dewacon is a software development and technology consulting company. We provide website, software, mobile application, digital platform, consulting, CRM/ticketing, multi-platform management, and platform operations support services.
- Dewacon LLC ("Dewacon", "we", "us") is based in the United States and operates from Wisconsin.
- "You" means anyone using this website, submitting a form, or accessing the client portal.
- Questions about these Terms can be sent to info@dewacon.net.
Acceptance of these Terms
- By using this website, you agree to these Terms. If you do not agree with them, please do not use the website.
- By activating or using client portal access, an authorized user agrees to these Terms and to the portal terms that apply to the portal specifically.
- By submitting a contact form or service request, you agree to provide accurate information and to be contacted about that request.
- This website does not currently ask you to tick a box to accept these Terms. Your use of the website and the portal is subject to them regardless, and we will tell you if that changes.
- Accepting these Terms does not commit you to buy anything, and it does not commit Dewacon to provide anything.
Scope of these Terms
These Terms cover the public website and the client portal. Your use of both is also governed by the Dewacon Privacy Policy, which explains what information we collect and why.
- Public pages covered include the home page, services, capabilities, how we work, frequently asked questions, search, the Service Guide, contact, and these policy pages.
- The client project portal is covered, including access links, project updates, project phases, and any billing summary shown there.
- Separate Dewacon applications, products, or services may have their own terms, notices, and data practices.
- These Terms do not cover Dewacon's internal administrative tools, which are not public and are not available to clients or visitors.
Relationship to client agreements
- Any paid engagement is subject to Dewacon's review and may require a proposal, statement of work, master service agreement, invoice, data processing agreement, or other written agreement.
- Project-specific agreements control the final scope, timeline, deliverables, pricing, payment terms, ownership, support, data processing, and confidentiality obligations.
- Where these Terms and a signed agreement cover the same subject and differ, the signed agreement governs the project work it applies to.
- Nothing on this website, in the portal, or in these Terms is an offer capable of acceptance, a quotation, or a commitment to perform work.
Website content and informational purpose
- Website content is general company and service information. It is provided to help you decide whether to start a conversation with us.
- Capability and service descriptions are general summaries. They do not guarantee availability, suitability, approval, compliance status, or acceptance into any service or project.
- We may describe representative capabilities, example solution areas, or internal product work at different stages of maturity. A description is not a promise that something is available to you.
- We try to keep content current, but we do not warrant that it is complete, accurate, or current for every situation.
Service requests and communications
- Submitting a contact form, service request, or Service Guide result does not create a client relationship or require Dewacon to accept the project.
- Please submit accurate contact information and an accurate description of what you need. We rely on it to reply usefully.
- We may reply by email or by another contact method you provide, ask you for more information, or decline a request.
- We do not guarantee that any request will be accepted, that it will receive a proposal, or that a reply will arrive within any particular time.
- If we mark a request as accepted, that means only that we accepted it for a planning step. It does not create a contract, approve a scope or price, or promise a start or delivery date.
- The forms on this website are not an emergency channel and are not monitored continuously. Do not use them to report anything that needs an urgent response.
- Spam, fraudulent, abusive, misleading, or unlawful submissions are prohibited, and we may block them.
- Do not submit passwords, payment card numbers, government identification numbers, health records, or other sensitive information through public forms unless Dewacon specifically requests it through an approved secure process.
Public search and the Service Guide
- Public search searches approved public website content only. It does not search client portal records, billing records, admin records, service request records, or private project data.
- Search results are informational, are ranked automatically, and may not include every service, page, or legal term that is relevant to you.
- The Service Guide is a rule-based informational tool. It does not use AI and does not guarantee that a particular service is appropriate for every situation.
- The Service Guide applies the same fixed rules to everyone. Its suggestion is general guidance, not advice about your specific circumstances.
- Using the Service Guide does not submit anything to Dewacon. A request reaches us only if you choose to contact us or submit a form.
- Final service selection depends on Dewacon's review and on a written agreement.
Client portal access and account security
- The client portal is for authorized users at organizations Dewacon is working with. Access is granted, changed, and withdrawn by Dewacon.
- Client portal links and access credentials are security-sensitive and should not be shared.
- Sign-in does not use a password. We email you an access link instead. Activation links and sign-in links are single-use and time-limited, and a portal session does not last indefinitely.
- Because an access link can start a signed-in session, treat it like a password. Do not forward it, post it, or share it outside your organization.
- You are responsible for keeping your access confidential and for activity that happens through it. Tell us promptly if you think an access link or an account has been misused.
- We may revoke, suspend, or archive access at any time, including when a project ends, when a contact changes role, when access is misused, or when security requires it.
- The portal is read-only. It accepts no uploads and no messages, so anything you send only through the portal has not reached us.
- Portal content may include project updates, phases, dates, and any billing summary we show there. It is subject to your project agreement and to the Privacy Policy.
Project information and client responsibilities
- Project status, phases, and target dates shown by Dewacon are indicative. They summarize progress and move when scope, feedback cycles, or dependencies change.
- A status label or phase marker is not acceptance, sign-off, delivery confirmation, or a statement that a milestone has been met contractually.
- Between updates, the portal may not reflect the latest position. For anything time-sensitive, contact us directly.
- Where a project depends on your input, approvals, access, content, or third-party accounts, delays in those affect the work. Specific responsibilities are set out in the applicable agreement.
- You are responsible for having the rights and permissions needed for the materials, accounts, and systems you ask Dewacon to work with.
Billing, invoices, payment links, and refunds
- Where a project is invoiced, Dewacon issues invoices through an external invoicing or accounting provider, and payment is made on a page hosted by that provider.
- Dewacon does not store card numbers, security codes, bank account details, or any payment credential. Card handling is performed entirely by the provider, and Dewacon makes no claim of PCI DSS compliance or certification.
- Pay only through an official link or invoice provided by Dewacon. We never ask for card or bank details by email or telephone. If you receive a message that appears to, contact info@dewacon.net before acting on it.
- Payment terms vary by engagement and are set by the applicable proposal, statement of work, master service agreement, or invoice terms rather than by these Terms.
- Deposits, milestone payments, retainers, maintenance fees, and support fees may apply to an engagement, and where they do they are governed by the written agreement for that engagement.
- Refunds and cancellations are governed by the applicable agreement and invoice terms, and by any refund and cancellation policy that a signed project document expressly incorporates. These Terms do not themselves promise, or rule out, a refund.
- No amount, rate, or payment schedule is set by this website. Any figure you see in a proposal or invoice comes from that document.
Third-party services and links
Operating this website and delivering our services involves third-party providers. Depending on what you use, these may include application hosting, domain and network security, business email, automated abuse protection on our forms, and invoicing or accounting providers.
- Third-party services have their own terms and privacy policies, which apply to your use of them. Please review them.
- This website may link to websites Dewacon does not control. We are not responsible for their content, availability, security, or practices, and a link is not an endorsement.
- The Privacy Policy names the providers that process personal information for Dewacon and explains what each one does.
Acceptable use
- Use this website and the portal for their intended purpose: learning about Dewacon, contacting us, and where authorized, following your own project.
- You may view and print public content, and share it internally, to evaluate Dewacon for your own business purposes.
- Please report anything that looks like a security problem to info@dewacon.net rather than testing it further, and do not include credentials or other sensitive information in the report.
Prohibited uses
You agree not to do any of the following.
- Use the website or portal for any unlawful purpose.
- Submit false, misleading, or fraudulent information, or impersonate another person or organization.
- Attempt to access administrative areas, another organization's project, or any part of the site or portal you are not authorized to use.
- Share portal access links or credentials with anyone who is not an authorized user.
- Interfere with security controls, or try to bypass, disable, or reverse engineer them.
- Probe, scan, stress-test, or attack the website, the portal, or the infrastructure they run on.
- Scrape or bulk-collect content, or use automated means to submit forms.
- Upload, submit, or transmit malicious code.
- Send spam or unsolicited commercial messages through our forms.
- Infringe Dewacon's intellectual property rights or anyone else's.
- Use Dewacon content to mislead others, or to present our material as your own or as a competitor's.
- Collect or attempt to collect information about other people without their permission.
Intellectual property
- The Dewacon name, logos, website content, text, layouts, design, and brand assets belong to Dewacon LLC or its licensors.
- You may view public content and use it to evaluate Dewacon for personal or internal business purposes. No other licence is granted.
- Copying, republishing, redistributing, or building on our content beyond that requires our written permission.
- Ownership of project deliverables is governed by the applicable statement of work or master service agreement, not by these Terms.
- Software we deliver may include open-source or third-party components that carry their own licences. Where it does, those licences apply to those components.
User-submitted content and project materials
- You remain responsible for anything you send us, including messages, documents, content, credentials you were asked to provide through an approved secure method, and access to your systems.
- By sending us materials, you confirm that you have the rights and permissions needed to do so.
- Submitting materials to Dewacon does not transfer ownership of them. They remain subject to your rights, licences, and obligations.
- We may use what you send to evaluate a request, communicate with you, prepare a proposal, perform agreed work, and support it afterwards.
- Do not send confidential or sensitive materials through public forms. If a project needs them, we will agree a suitable method with you first.
Confidentiality and sensitive information
- Public forms are not a confidential channel. Treat anything you submit through them as business correspondence rather than as protected confidential material.
- Confidentiality obligations for project work come from the applicable agreement, such as a non-disclosure agreement, statement of work, or master service agreement.
- Portal content is shared for your organization's use in connection with your project. Any confidentiality terms in your agreement continue to apply to it.
- The Privacy Policy explains how we handle personal information, and a data processing agreement may apply where we process personal data on your behalf.
No professional, legal, or financial advice
- Website content, search results, Service Guide suggestions, and general correspondence are not legal, financial, tax, accounting, clinical, regulatory, or other professional advice.
- Do not rely on this website to decide a regulated, safety-related, or legally significant question. Consult a qualified professional for that.
- Where Dewacon provides technical consulting under an agreement, the scope of that advice is defined by the agreement.
No guarantees of results, timelines, or availability
- We do not guarantee any business outcome, revenue, ranking, traffic, adoption, approval, or commercial result.
- We do not guarantee a start date, a delivery date, or a turnaround time on this website. Dates come from a proposal or agreement.
- We do not guarantee that this website or the portal will be available, uninterrupted, timely, or error-free. Both may be unavailable during deployments, maintenance, or provider incidents.
- We do not commit to a service level for this website or the portal. Any service level for project work comes from the applicable agreement.
- We do not guarantee absolute security. No method of transmission or storage is completely secure, and we hold no security certification or accreditation.
- Service descriptions on this site carry their own specific limits, and those limits apply alongside this section.
Disclaimers
- The website and the portal are provided on an "as is" and "as available" basis, for informational purposes.
- To the extent permitted by law, Dewacon disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement in relation to this website and the portal.
- We do not warrant that public content is complete or current for your situation, that a Service Guide suggestion fits your project, or that we will accept any request.
- No outcome for a project is warranted in the absence of a signed agreement, and where there is one, the warranties in it apply instead of this section.
- Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
Limitation of liability
- To the extent permitted by law, Dewacon is not liable for indirect, incidental, special, consequential, or punitive loss, or for lost profit, lost revenue, lost data, or business interruption, arising from your use of this website or the portal.
- Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
- These Terms do not set a monetary limit on liability. Where a signed agreement sets one for project work, that agreement applies to that work.
- This section concerns the website and the portal. It is not a limitation of liability for professional services, which is a matter for the applicable agreement.
- Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Indemnification
- You are responsible for your own use of this website and the portal, and for the materials and information you send us.
- To the extent permitted by law, you agree to cover Dewacon's reasonable losses arising from your unlawful use of the website or portal, your breach of these Terms, your sharing of portal access with an unauthorized person, or your submission of material you did not have the right to send.
- This does not apply to loss caused by Dewacon's own acts or omissions.
- Indemnity obligations for project work are a matter for the applicable agreement, and these Terms do not extend them.
Suspension or termination of access
- We may suspend or withdraw access to this website or the portal, in whole or in part, at any time.
- We may do so without notice where security, misuse, unlawful activity, or a provider incident requires it.
- Portal access normally ends when a project ends, when a contact changes role, or when a client asks us to remove it.
- Losing access to the portal does not by itself change any contractual right or obligation under a signed agreement.
Changes to the website or these Terms
- We may change, add to, or remove parts of this website and the portal, including features described in these Terms.
- We may update these Terms as our services, features, or providers change. When we do, we will change the last updated date at the top of this page.
- If a change materially affects your rights, we will take reasonable steps to bring it to your attention rather than relying on the updated date alone.
- Continuing to use the website or the portal after an update means the updated Terms apply to that use.
- A change to these Terms does not vary a signed project agreement.
Governing law and dispute resolution
- Dewacon is based in the United States and operates from Wisconsin.
- These Terms do not designate a governing law, a court, a venue, an arbitration process, or a class-action waiver. Those points are still being settled with counsel, and we would rather leave them open than state something we have not confirmed.
- Where a signed agreement designates a governing law or a dispute resolution process, that agreement governs disputes about the work it covers.
- If you have a concern, please raise it with us first at info@dewacon.net. Most issues are quicker to resolve directly.
- Nothing here removes any right you have under the mandatory consumer or business protection law that applies to you.
Contact information
- Email info@dewacon.net with any question about these Terms, about portal access, or about a request you have submitted.
- You can also use the contact page on this website. Please do not include sensitive information in your message.
- Dewacon LLC, United States. These Terms apply to dewacon.net.
Questions?
Email info@dewacon.net or use the contact page for questions about these Terms. See also the Privacy Policy.